Privacy statement and T&C
Privacy Statement
As of 25 May 2018, the European legislation AVG (General Data Protection Regulation) to prevent data breaches and ensure aligned protection of personal data of individuals (natural persons) within the member states of Europe applies.
This privacy statement tells you what personal data we collect and what we do with your data. This privacy statement applies to Human innovator, a trading name of Inspired People Work BV.
Shop.Reinstate.global is a small specialised webshop with eBooks.
Who are we?
We are located at Albert Einsteinweg 4, 8502 XE Joure, in the Netherlands (EU).
For privacy-related questions, please get in touch with the AVG officer, Jolande Pit, via email address admin [at] inspiredpeoplework.nl or call the mobile number NUL-ZES-44511= EIGHT-60.
Purpose
We only collect the necessary personal data (name, address and email address; phone number is optional) of natural persons to execute the agreement you make with us when you buy a product, namely our book.
These data are needed to draw up a correct invoice, to be able to contact you in connection with the accurate and timely implementation of the agreement and to receive our newsletter at your explicit request.
When ordering a book in our webshop Shop.Reinstate.global personal data are processed in our website's system. A copy of the invoice will be in our financial administration (we do not process the personal data of natural persons in the accounting program).
How long do we keep your data?
When you create an account, you have control over your data online in our webshop. You can delete your account at any time.
If you have not created an account, we will remove your data immediately after we have completed your order. The invoices have legal retention of 7 years; we will destroy them after seven years in our software and paper financial administration.
Permission to process data for customers in Europe
With this new AVG, you, as a European customer, must actively consent to process your data. You do this by accepting our privacy statement.
When ordering on the webshop, you must actively click the "I accept the Privacy Statement and the General Terms and Conditions" button before completing the order.
When you subscribe to the Human innovator newsletter, you permit us to process your data so we can send you our newsletter.
Security of your data
We do everything we can to protect your data. Human innovator/Shop.Reinstate will consider the applicable regulations to safeguard personal data and take the necessary technical and organisational security measures to protect your personal data against loss or any form of unlawful processing.
Cookies
Cookies are data that a server sends to the browser to store the data and recognise what the browser has done in the past on your next visit to the website.
Although cookies are often used for various purposes, such as statistics and marketing, we do not do this. However, the webshop's functionality (being able to complete an order) requires cookies that, for example, remember what is in the shopping basket. These cookies are necessary, and you can't disable them.
However, in the cookie preferences, you can click options: a) preferences, b) statistics and c) marketing. That is a built-in option of the system.
You can permanently delete cookies from the website using your browser settings.
Terms and Conditions
Who are we?
Human innovator/Shop.Reinstate.global is a small specialised web store with eBooks written by Jolande Pit and Niek van Duivenbooden and is part of the Human innovator company.
Our company, Inspired People Work BV, is located at Albert Einsteinweg 4 te Joure, The Netherlands.
For privacy-related questions, please get in touch with Jolande Pit and Niek van Duivenbooden via email address shop@reinstate.global or call +31 six-445-11-eight-60
Purpose
We only collect the necessary personal data (name, address and email address; phone number is optional)) from natural persons in the context of the agreement you enter into with us when purchasing a product, namely books.
These data are necessary for preparing a correct invoice, to be able to contact you in connection with the proper and timely implementation of the agreement and or to receive our newsletter at your explicit request.
When ordering in our webshop shop.reinstate.global, the above personal data are processed in the system of our webshop. A copy of the invoice will be in our financial administration (in the accounting program, we do not process personal data of natural persons).
How long do we keep your data?
When you create an account, you have control over your data online in our webshop. You can delete your account at any time.
If you do not have an account, we will delete your data immediately after we have processed your order. The invoices have legal retention of 7 years; we will destroy them after seven years in our software and paper financial administration.
Permission to process your data
With this European AVG, you, a customer within the EU, must actively consent to process your data. You do this by accepting our privacy statement.
When ordering on the webshop, you must actively click the "I accept the Privacy Statement and the Terms and Conditions" button before completing your order.
When you subscribe to our Human innovator newsletter, you permit us to process your data so we can send you our newsletter.
Security of your data
We do everything we can to protect your data. Human innovator / shop.reinstate.global will consider the applicable regulations to safeguard personal data and the necessary technical and organisational security measures to protect your data against loss or any form of unlawful processing.
Cookies
Cookies are data that a server sends to the browser to store the data and recognise what the browser has done in the past on your next visit to the website.
Although cookies are often used for various purposes, such as statistics and marketing, we will not do that. However, the store's functionality (being able to complete an order) requires cookies that, for example, remember what is in the shopping cart. These cookies are necessary, and you can not disable them.
There are options in the cookie preferences that you can click: a) preferences, b) statistics, and c) marketing. That s a built-in option of the system.
You can permanently remove cookies from the website via your browser settings.
Newsletters
Through our company, Human innovator, we regularly send English newsletters to keep you updated about new formats of the English Ebook. If you want to subscribe to our newsletter, you must actively sign up with your name and email address so we can send you the newsletters. We send our newsletters through (Dutch provider) La Posta, and at registration, you also are asked to agree to their Privacy Statement, which also meets the AVG requirements.
When you sign up for our newsletter, you also permit us to process your data (first and last name, email address, and IP) through La Posta to send our newsletter.
La Posta respects the European privacy legislation and has included this in its privacy statement.
You can always withdraw your consent by unsubscribing from our newsletter. That is possible by clicking on Unsubscribe at the bottom of the newsletter.
Right of access, correction and deletion of your data
As a customer of Human innovator – Shop.Reinstate.global, you always have the right to see your data. You have the right to see what information we have about you. Send a request, and you will receive a report.
You can also submit a request to make a correction in our administration or to be "forgotten". Deletion (being forgotten) is only allowed when the data is no longer relevant; for example, invoices are kept for seven years according to the law.
Please contact Jolande Pit and Niek van Duivenbooden for this via email: shop@rerinstate.global or call +31 six-445-11-eight-60.
General Terms and Conditions
These General Terms and Conditions are based on the Dutch Thuiswinkel Organization and came into force on 1/1/2009, renewed on 7/2/2012, with the new Consumer Act of 13/6/2014 and the transition to Inspired People Work BV (1/7/2016).
Article 1. Definitions
In these terms and conditions, the following definitions shall apply:
- Reflection period: the period within which the consumer or organisation can make use of its right of withdrawal.
- Consumer: the natural person who is not acting in the exercise of a profession or organisation and who enters into a distance contract with the entrepreneur.
- Day: calendar day.
- Duration transaction: a distance contract relating to a series of products and services, whereby the delivery and purchase obligation is spread over time.
- Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored data.
- Right of withdrawal: the possibility for the consumer or organisation to waive the distance contract within the cooling-off period.
- Entrepreneur: the natural or legal person who offers products and services to the consumer or organisation from a distance.
- Organisation: the natural or legal person who acts in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
- Distance contract: an agreement whereby, in the context of a system organised by the entrepreneur for distance selling of products and services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.
- Technique for distance communication: means that can be used for the conclusion of an agreement without the consumer or organisation and the entrepreneur being together in the same room at the same time.
Article 2. Identity of the entrepreneur
Entrepreneur: Inspired People Work BV trading under the name: Human Innovator
Establishment address: Albert Einsteinweg 4 te Joure
Phone number: +31 )ZES-445 11 EIGHT 60
Availability: Monday to Friday from 11.00 to 16:30 oçlock (CEST)
Email address: shop[AT]Reinstate[DOT]global
Chamber of Commerce number: 66040485 VAT identification number: NL856370058B01
Article 3. Applicability
- These general conditions apply to any offer from the entrepreneur and any agreement reached at a distance between the entrepreneur and the consumer or organisation.
- Before the remote agreement is concluded, the text of these general conditions will be made available to the consumer or organisation. Suppose this is not reasonably possible before the distance contract is terminated. In that case, it will be indicated that the general conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer or organisation as soon as possible at the consumer's or organisation's request.
- If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is finished, the text of these general terms and conditions may be made available to the consumer or organisation electronically in such a way that it can easily be stored by the consumer or organisation on a durable data carrier. Suppose this is not reasonably possible before the distance contract is concluded. In that case, it will be indicated where the general conditions can be viewed electronically and that they will be sent free of charge to the consumer or organisation, at their request, either electronically or in some other way.
- If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and, in the event of conflicting general terms and conditions, the consumer or organisation may always invoke the applicable provision that is the most favourable to him.
Article 4. The offer
- If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
- The offer contains a complete and accurate description of the products. The report is sufficiently detailed to allow a good assessment of the proposal by the consumer or organisation. If the entrepreneur uses images, these are a true reflection of the products offered. Apparent mistakes or errors in the offer will not bind the entrepreneur.
- Each offer contains such information that it is clear to the consumer or organisation what rights and obligations are attached to accepting the offer. This concerns in particular:
- the price including taxes;
- the possible costs of delivery;
- how the agreement will be concluded and which actions are required for this;
- whether or not the right of withdrawal is applicable;
- the method of payment, delivery or performance of the contract;
- the period for accepting the offer or the period for adhering to the price;
- the level of the rate of distance communication if the costs of using the technology for distance communication are calculated on a basis other than the basic rate;
- whether the agreement is archived after its conclusion and, if so, in what way it can be consulted by the consumer or organisation;
- how the consumer or organisation, before concluding the contract, can check the data provided by him in the context of the agreement and, if desired, correct them;
- any languages other than Dutch in which the contract can be concluded;
- the codes of conduct to which the trader is subject and how the consumer or organisation can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the event of an extended transaction.
Article 5. The Agreement
- The agreement comes into effect, subject to the provisions in paragraph 4, at the time of acceptance by the consumer or organisation of the offer and the fulfilment of the conditions therein.
- If the consumer or organisation has accepted the offer electronically, the trader will immediately confirm receipt of the electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer or organisation may dissolve the agreement.
- If the agreement is created electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer or organisation can pay electronically, the entrepreneur will take appropriate security measures.
- The entrepreneur may, within the limits of the law, inform the consumer or organisation about his ability to fulfil his payment obligations and all those facts and factors essential for a responsible conclusion of the distance contract. Based on this investigation, if the entrepreneur has good reason not to agree, he is entitled to refuse an order or application or attach special conditions to the implementation.
- In the case of a duration contract, the provision in the previous paragraph applies only to the first delivery.
- The entrepreneur will, together with the product, send the consumer or organisation the following information, in writing or in such a way that the consumer or organisation can store it in an accessible manner on a durable data carrier:
- - the visiting address of the trader's business location where the consumer or organisation can lodge complaints;
- - the conditions on which and how the consumer or organisation may exercise the right of withdrawal or an explicit notification concerning the exclusion of the right of withdrawal.
- - the information on existing after-sales services and guarantees;
- - the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided these data to the consumer or organisation before the execution of the agreement;
- - The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
Article 6. Right of withdrawal in case of delivery of products
- Due to the nature of the order, that is, a personalised eBook, after its payment, the consumer or organisation has lost the possibility of dissolving the agreement.
Article 7. Exclusion of the right of withdrawal
- If the consumer or organisation does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur clearly in the offer, at least in time for the conclusion of the agreement, has stated.
- Exclusion of the right of withdrawal is only possible for products
- that have been created by the trader following the consumer's or organisation's specifications (personalised eBook).
- that is personal.
- that cannot be returned due to their nature.
- That spoil or age quickly.
- The price is subject to fluctuations in the financial market over which the entrepreneur has no influence.
Article 8. The prize
- During the validity period mentioned in the offer, the prices of the products offered will not be increased, except for price changes due to VAT rates.
- Notwithstanding the previous paragraph, the trader may offer products whose prices are subject to fluctuations in the financial market beyond the trader's control at variable prices. This link to fluctuations and the fact that any prices mentioned are recommended prices will be noted with the offer.
- Price increases within three months after the conclusion of the contract are only allowed if they result from statutory regulations or provisions.
- Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and: a) they are the result of statutory regulations or stipulations; or b) the consumer or organisation is authorised to terminate the contract on the day the price increase takes effect.
- The prices mentioned in the offer of products include VAT.
Article 9. VAT for foreign entrepreneurs
- By using the VAT exemption when delivering to an EU country, you hereby confirm that the VAT number you have provided is correct, registered, valid in the country you selected, and linked to the company named in this form.
- You with this authorise us to charge you for the remaining portion of the purchase price in the form of applicable VAT and any penalty imposed by a relevant (tax) authority if the information you provided is misleading.
Article 10. Conformity and Warranty
- The entrepreneur guarantees that the products meet the contract, the specifications listed in the offer, the reasonable requirements of reliability and usability and on the date of the conclusion of the agreement, existing legal provisions and government regulations.
- An arrangement offered as a guarantee by the trader, manufacturer, or importer will not affect the rights and claims that the consumer or organisation can enforce against the trader in respect of a shortcoming in fulfilling the obligations of the trader under the law and the distance contract.
Article 11. Delivery and execution
- The entrepreneur will take the most outstanding possible care when receiving and executing orders of products and assessing applications for the provision of services.
- The place of delivery is the address that the consumer or organisation has made known to the company.
- Subject to what is stated in Article 4 of these general conditions, the company will execute accepted orders with convenient speed but at the latest within 30 days unless a more extended delivery period has been agreed. If delivery is delayed, or if an order cannot be filled or can be filled only partially, the consumer or organisation will be informed about this at the latest one month after the order was placed. The consumer or organisation, in that case, has the right to terminate the contract without penalty and the right to any compensation.
- In case of dissolution following the previous paragraph, the entrepreneur will refund the amount paid by the consumer or organisation as soon as possible, within 30 days after dissolution.
- If delivery of an ordered product is impossible, the entrepreneur will try to provide a replacement article. At the latest, upon delivery, it will be clearly and comprehensibly reported that a replacement article is being delivered. For replacement items, the right of withdrawal cannot be excluded. The entrepreneur shall bear the costs of the return shipment.
- The risk of damage to products rests with the entrepreneur until delivery to the consumer or organisation unless otherwise expressly agreed.
Article 12. Payment
- Insofar as not otherwise agreed upon, the amounts owed by the consumer or organisation should be paid within 14 days after the start of the reflection period, as referred to in Article 6, paragraph 1.
- When selling products to consumers or organisations, the general conditions may never stipulate an advance payment of more than 50%. If advance payment is specified, the consumer or organisation may not assert any rights regarding the execution of the order in question before the stipulated advance payment has been made.
- The consumer or organisation has the duty to inaccuracies in data supplied or specified payment to report immediately to the entrepreneur.
- In case of non-payment on the part of the consumer or organisation and subject to legal restrictions, the entrepreneur is entitled to charge the consumer or organisation for any reasonable costs made known in advance.
- In case third-party services are used for handling the agreement, the conditions of that party apply and are implicitly agreed upon when accepting these general conditions.
Article 13. Complaints Procedure
- The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint following this complaints procedure.
- Complaints about the agreement's implementation must be submitted within a reasonable period (two weeks), wholly and described, to the entrepreneur, after the consumer or organisation has found the defects. After this period, any claims from the client regarding complaints and faults will lapse.
- Complaints submitted to the entrepreneur shall be answered within 14 days, calculated from the date of receipt. Suppose a complaint requires a foreseeably longer processing time. In that case, the entrepreneur will respond within 14 days with a notice of receipt and an indication of when the consumer or organisation can expect a more detailed answer.
- If the complaint cannot be solved in mutual consultation, a dispute is subject to the dispute resolution procedure.
Article 14. Disputes
- Only Dutch law applies to agreements between the entrepreneur and the consumer or organisation to which these general conditions apply. A Dutch court will settle disputes between the entrepreneur and the consumer or organisation.
Article 15. Additional or different provisions
- Additional provisions or provisions that deviate from these general conditions may not be to the detriment of the consumer or organisation and should be recorded in writing or in such a way that the consumer or organisation can be stored in an accessible manner on a durable data carrier.